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Recur360: Best Practice - Returned Checks

When a customers check gets returned by the bank (NSF) the payment needs to be removed from the invoice so it will show in the collection center to be processed for new payment.

It is important not to edit the payment that was originally tied to the invoice because it may have been in a prior accounting period.

Here are the steps for QuickBooks Desktop:

https://community.intuit.com/articles/1764415-handle-non-sufficient-funds-nsf-or-bounced-check-from-customers

For QuickBooks Online you would create a new invoice. The steps for that are here:

https://quickbooks.intuit.com/community/Help-Articles/Record-a-bounced-check-using-an-invoice/m-p/186349